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How “The Customer Is Always Right” Is Hurting Your Business Featured

How “The Customer is Always Right” is Hurting Your Business

The customer is always right. You’ve likely heard the statement thousands of times, especially if you’ve ever worked in or around customer service. It is often touted as one of the unwritten rules of business that all companies should aspire to adhere to. Yet, there are inherent problems and consequences that arise from applying this concept to your business.
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